CBC Video - Companies hit back against negative reviews An Ottawa student goes public after receiving a cease and desist letter after posting online reviews
on line reviews
negative reviews
delete the negative reviews within 5 days.
A woman wrote a negative review about her apartment. The company lawyer sent her a letter saying that she said something untrue and asked her to delete the reviews. She deleted the reviews because she was scared of the company, but she didn’t change her opinion. She decided to not write reviews anymore.
misleading
reviews for everything
against people who post negative reviews online.
some fees she had to pay after moving out.
stop any reviews
delete them
online is powerful now
suggests people should hold onto their receipts
There are reviews _____ for just about _____ .
To take _____ .
She is going _____ with her _____ .
She hopes this new apartment brings her better _____ than her last _____ .
She was _____ about fees she was asked to _____ after moving _____ .
A week later she got a surprise _____ .
And that she delete the reviews already _____ .
I feel they are trying to _____ me into silence.
The legal letter was enough to _____ her into doing it.
The so called _____ effect that's happening online.
He suggests that people _____ on to emails etc. just in case the review comes back to _____ them.
I thought it was _____ .
I feel like I can't just share my _____ freely.
The company has an _____ to correct _____ statements made _____ it.
Get in _____ by email.
There are reviews online for just about everything.
To take action.
She is going public with her story. = she’s telling people.
She hopes this new apartment brings her better memories than her last one. = than her previous apartment.
She was upset about fees she was asked to pay after moving out.
A week later she got a surprise delivery.
And that she delete the reviews already up. = already online.
I feel they are trying to bully me into silence. = scare her and force her to keep quiet.
The legal letter was enough to scare her into doing it.
The so called chilling effect that's happening online. = a chilling effect is something that stops you from doing something. In this case, the chilling effect is the legal letter and threat from the company.
He suggests that people hold on to emails etc. just in case the review comes back to haunt them. = to scare them forever / for a long time.
I thought it was harmless. = not dangerous.
I feel like I can't just share my opinion freely.
The company has an obligation to correct untrue statements made
about it.
Get in touch by email. = contact them by email.
